Internship: Preparing the Next Generation with Tiffany Ham
Student of the Game · Season 3 · Episode 6
Internship: Preparing the Next Generation
with Tiffany Ham, Noll Team Real Estate
Brad Noll sits down with Tiffany Ham, a former high school teacher and college professor who now sells real estate and leads the Noll Team internship program. They talk about why interns are a two-way street, how a simple performance rubric sets young people up to succeed, the soft skills no classroom teaches, and what Tiffany learned when she stopped selling and started serving.
▶ Listen to the episodeKey Takeaways
- Interns teach you, too. Tiffany says young people are not a babysitting job. Their comfort with technology and fresh eyes bring ideas a team would not find on its own.
- Spell out what winning looks like. Tiffany built a performance rubric so the intern knows exactly what is expected. Brad wishes more businesses gave employees that kind of clarity.
- Give real work, not coffees and copies. The Noll Team's intern works on agent scorecards, inspection data, annual reports, and follow-up systems, and presents ideas at team meetings.
- Soft skills carry into any career. Punctuality, professional dress, writing a clear email, and representing a company on social media are lessons interns keep wherever they go.
- Learning what you don't want counts. Tiffany interned with her lawyer father and realized law was not for her. She still uses those skills with real estate contracts today.
- Tell the truth and serve. At her first retail job, Tiffany told a shopper her outfit did not work. That honesty led to her biggest sale at the store.
Chapters
- 00:00Meet Tiffany Ham
- 01:37From the classroom to real estate
- 07:56Why an internship program is worth it
- 11:06The performance rubric and clear expectations
- 15:03More than a real estate internship
- 19:46Scorecards, connections, and an honest sales story
- 22:58Not coffees and copies
- 26:08Soft skills, communication, and finding your fit
- 30:55From intern to top agent
- 36:26How to get involved and what winning looks like
Read the article
Building an Internship Program That Works: Tiffany Ham on Teaching the Next Generation
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