Meet the Air Traffic Controller of Real Estate: David Hodgman
Moving Fort Wayne · Episode 4
Meet the Air Traffic Controller of Real Estate
with David Hodgman, Office Manager at Noll Team Real Estate
Brad Noll takes listeners behind the scenes with David Hodgman, the office manager who keeps Noll Team Real Estate running. David shares how he went from client to team member, how weekly one-on-ones and a constantly improving process keep transactions smooth, and why the team's structure gives agents the capacity to focus on clients during one of life's biggest decisions.
▶ Listen to the episodeKey Takeaways
- Serve others is the first core value. Out of about 12 applicants for his original role, David was the only one who named serve others as the core value he connected with most.
- Agents focus on four things. Noll Team Realtors build relationships, list homes, show homes, and negotiate deals. David and the support staff handle everything else.
- Choose an agent on character and competence. Brad says to ask two questions: can I trust you, and are you good at what you do?
- Capacity is the hidden key. Brad says over 90 percent of the team's business comes from repeat clients and introductions, so agents spend their time serving clients instead of chasing leads.
- A proven process is never finished. David keeps adding what clients need and cutting what is redundant, so the process changes as the market and the team change.
- The best feedback is that it felt easy. With about 26 people and around 100 tasks in a typical transaction, David's goal is for clients to walk away surprised at how simple it felt.
Chapters
- 00:00Welcome and why this episode
- 02:18David's role and journey from client
- 05:23How the Noll Team is built
- 09:14Air traffic control behind the scenes
- 11:03Character and competence
- 12:24A proven process that keeps improving
- 15:43Capacity and why it matters to clients
- 19:42Weekly one-on-ones and team culture
- 24:37Team meetings with trusted partners
- 29:26Working behind the scenes and final thanks
Read the article
Behind the Scenes at Noll Team Real Estate With David Hodgman
The full story behind the episode, written to be read, shared, and found on Google.
Read it →
Brad Noll sits down with leaders, coaches, and builders to master the fundamentals.
Listen to Student of the Game →Work with the Noll Team
Ready to make your move?
Since 2003, Noll Team Real Estate has been helping people in the Fort Wayne area find the freedom to live the lifestyle they want. Tell us where you are headed and we will build the plan around your life.